1/6/2024 0 Comments Review phoenix slideseven the track option provided in their confirmation email was broken and just redirected me to their purchase page. No communication about timelines, shipment etc. I am just wondering where all these positive experiences are coming - maybe trolls? I ordered 2 pairs. This company's headquarters are hard to track down and on there website "about Us" there is nothing! Requests for details of their head office go unanswered.The money for the cozislides was paid into an account in Lewes UK Date of experience: 22 July 2022 They ask for a tracking number or proof of postage and then swap to asking for tracking number which I don't have. So that's why everyone is paying so much for these shoes! Subsidising wastage by this company.The order was placed 22nd July 2022 and I am still batting e mails to and fro to get a refund. Alternatively they give you 40% of the original cost and you keep the pair that do not fit. A hefty return cost and even more if sent by recorded delivery or tracked! The cozislides were cheap looking, made in China, uncomfortable and too small.They are not worth £29.99,but the company says it will send another pair a size larger and you keep both pairs for the price of one. The items have to be returned to either Australia, USA or Slovak Republic. I returned the goods but Mynuve have been unable to locate the returned items. At this point it does not state tracking is necessary but it is! It would appear that if the item only has a proof of sending, you will probably be told they never received the package and therefore no refund. I bought eazislides, then attempted to cancel but was unable to, so had to wait until the package arrived, then followed to the letter the returns policy.
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